PLPC Logo Private Label PC
Customer Service - Warranty Policy

 

RMA Form
Warranty Policy
 
Ask for Genuine Microsoft Software

 

Warranty Policy

PRIVATE LABEL PC, INC.
TERMS OF PURCHASE

ALL TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE

PRIVATE LABEL PC, INC. “PLPC” is not obligated to accept any or all purchase orders and each order is subject to PLPC’s approval in its sole discretion. All purchases are subject to the terms of this contract. All additional or conflicting terms presented in purchaser’s purchase orders or other documentation shall be deemed explicitly rejected by PLPC and shall have no effect whatsoever. In the event of default by purchaser, including failure to pay or breach of this contract, PLPC may, among any other remedies available in law or equity, terminate this contract, suspend delivery of any products or service and declare the entire amount due.

Unless approved in writing by PLPC, all purchases must be paid by cashier’s check prior to receipt of the goods. Purchaser shall be responsible for a 1.5% per month interest for all overdue invoices.

PLPC may change specifications and prices of its products or service with or without prior notification.

PLPC shall not be responsible for mathematical printing or clerical error to any offer or invoice.

All risks of loss shall pass to purchaser upon tender to common carrier, purchaser or purchaser’s agent at PLPC’s warehouse or other point so designated by PLPC. Purchaser must report in writing all shortages or discrepancies to PLPC within 24 hours of receipt. Otherwise, purchaser shall be deemed to have accepted the goods in a satisfactory manner under the Uniform Commercial Code or other similar laws.

All shortage or damages occurred during transit must be reported to the carrier immediately and PLPC disclaims any and all liabilities in connection with such losses.

PLPC disclaims any and all warranties and representations other than those explicitly specified herein this contract. The limited warranty extends only to the purchaser whose name is shown on this contract. Should a product proved to be defective under normal use and service conditions within the time period specified in this section, PLPC will repair, or at its sole option, replace the product without charge pursuant to its current standard R.M.A. procedure or give credit for the future purchase price. Unless specified in writing by PLPC, all systems and monitors have a one- (1) year limited warranty from the invoice date. Hard drives, Optical drive and floppy drives have a one- (1) year limited warranty from the invoice date. All CPU (both Tray & Box) has a thirty-(30) days limited warranty and all memory related products have a three-(3) months limited warranty from the invoice date. This limited warranty does not cover products damaged by accident, improper installation, misuse, lightening, irregular power, fire, water, or other acts of nature; or altered or repaired by anyone not authorized by PLPC. All warranty excess from PLPC limited warranty will be provided by original manufacturer, PLPC shall not be obligated to provide any warranty service or obligation when original manufacturer is providing end-user direct warranty services or product has excess PLPC limited warranty period. In the event of original manufacturer is no longer in business or not offering any warranty service in United States, then PLPC will not be responsible for any warranty. PLPC shall not be obligated to provide any warranty service or obligations unless purchaser has paid its purchases in full under this or any other invoice. All software sales are final and no refund, exchange, or credit will be given.

Purchaser must obtain a RMA number before returning any product and follow PLPC RMA policy at all time; its purchaser’s responsibility to check for any update or change on PLPC RMA policy. To request a RMA number, purchaser must furnish the date and number of the invoice, description of all items returned, model and serial number and the reason for requesting a RMA number. All products returned must have the RMA number prominently displayed on the shipping label, include all original packing materials, manuals and software, if applicable, and shipped freight pre-paid. All returned products must receive by PLPC within fourteen-(14) days after issuance of RMA number. PLPC will repair or at its sole option, replace for all its warranty services. No refund or credit will be issue for any products from bags that have been opened, in any special case when credit is issue, PLPC will only issue credit on current market price. Products returned that are not covered by PLPC’s warranty, failed to comply with PLPC’s RMA policy or have found no defective shall be returned and purchaser is subject to a 15% service charge. All physical damaged products will void its limited warranty and no RMA or warranty service will be provided by PLPC.

IN NO EVENT SHALL PLPC BE LIABLE FOR ANY LOSS OF USE, REVENUES, OR ANTICIPATORY PROFIT, OR FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALE, USE, OPERATION, OR INABILITY TO USE OF PRODUCTS PURCHASED FROM PLPC. TO THE EXTEND PERMITTED BY LAW, PLPC MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING BUT NOT LIMITED TO ALL CLAIMS ARISEN OUT OF Y2K (YEAR 2000) RELATED PROBLEMS OR LOSSES. NO EVENT SHALL PLPC’S LIABILITY EXCEED THE AMOUNT OF THE PARTICULAR DEFECTIVE PRODUCT CHARGED BY PLPC.

Products may only be returned for credit or exchange in the event of DOA or shipping error. All credit for DOA must be reported to PLPC within ten (10) days of receipt of the products and all credit for shipping error must be reported to PLPC within one (2) days of receipt of products. All other returns, if accepted, will be subject to a 15% restocking fee.

This contract shall be governed and construed in accordance with the laws of the state of California. Purchaser agrees that competent courts in the state of California shall have the exclusive jurisdiction over any legal action with respect to this contract. In the event of any dispute related to this contact, the prevailing party shall be entitled to reasonable attorneys’ fee and costs.

Rev 07-2007

 

Private Label PC
Home | Contact Us | Privacy Policy | Site Map